Below FAQ are some common concerns of our customer before purchasing the Products.
If you have other questions, please just send it to support@yoursjulietrose.com.
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What is Juliet Rose?
Juliet Rose is a premium footwear brand that combines traditional craftsmanship with contemporary design to create elegant and comfortable shoes. Our collections include Juttis, Mules, Kolhapuris, and Sliders, all handcrafted by skilled artisans using high-quality materials.
Where are Juliet Rose shoes made?
All Juliet Rose shoes are handcrafted in India by talented artisans who use age-old techniques passed down through generations. We take pride in supporting local craftsmanship and preserving traditional shoemaking methods.
What materials are used in Juliet Rose footwear?
We use the finest materials in our footwear, including premium leather, silk threads, and high-quality embellishments. Our commitment to quality ensures that each pair is durable, comfortable, and stylish.
Are Juliet Rose shoes comfortable to wear?
Yes, Juliet Rose shoes are designed to be both stylish and comfortable. We pay meticulous attention to detail in the design and crafting process to ensure a comfortable fit and feel.
How do I care for my Juliet Rose shoes?
To maintain the beauty and longevity of your Juliet Rose shoes, we recommend the following care tips:
Keep them in a cool, dry place away from direct sunlight.
Clean them with a soft, damp cloth.
Avoid exposing them to water and harsh chemicals.
Store them in the provided dust bags when not in use.
Do you offer custom or bespoke designs?
Yes, we offer personalized fittings and bespoke designs to ensure you find the perfect pair of shoes. Please contact our customer service team for more information on custom orders.
How can I find the right size?
We provide detailed size guides on our website to help you find the perfect fit. If you have any questions or need further assistance, our customer service team is here to help.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please refer to our Returns & Exchanges page for detailed information.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Information page for more details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. All transactions are secure and encrypted for your safety.
How can I contact customer service?
You can reach our customer service team through the following methods:
Email: support@yoursjulietrose.com
Live chat on our website
Does Juliet Rose support sustainable practices?
Yes, sustainability is at the core of our brand. We prioritize eco-friendly materials, fair trade principles, and waste reduction in our production process. By supporting local artisans and using ethically sourced materials, we promote sustainable fashion.
How does Juliet Rose contribute to the community?
Juliet Rose actively participates in initiatives that support artisan communities and promote cultural heritage. We collaborate with NGOs and social enterprises to provide education, healthcare, and financial support to our artisan partners, fostering a sense of community and contributing to the socio-economic development of artisan families.