Shipping Policy

Domestic Shipping (Within India)

  • We offer free standard shipping on all orders within India.
  • Delivery times may vary depending on your location, typically ranging from 3 to 7 business days.
  • Expedited shipping options may be available at an additional cost for faster delivery.

International Shipping Policy

Shipping Charges

A flat international shipping fee of ₹4,000 (approximately US$45) applies to all international orders. The actual amount charged in foreign currency may vary depending on the applicable exchange rate and payment provider.

Order Processing & Delivery

  • In-stock products: Orders are dispatched within 24 hours of order confirmation.
  • Out-of-stock products: Orders are dispatched within 5–7 days of order confirmation.
  • Delivery timeline: International orders are generally delivered within 4–7 days after dispatch, depending on the destination.

Delivery timelines are estimates and may vary due to customs clearance, courier delays, public holidays, or other unforeseen circumstances.

Customs & Import Duties

Any customs duties, import taxes, or additional charges levied by the destination country are the customer's responsibility. These charges are not included in the international shipping fee and may be payable upon import or delivery.

Order Confirmation & Tracking

An order confirmation email will be sent once your order is placed. A dispatch confirmation email containing tracking details will be sent once your order has been shipped.

Shipping Address

  • Please ensure that your shipping address, contact number, and other delivery details are accurate and complete to avoid delays or delivery issues.
  • If you need to correct your shipping address, please contact our customer service team as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

Lost or Delayed Shipments

If your shipment is lost or significantly delayed, please contact our customer service team promptly. We will coordinate with the shipping carrier to investigate the issue and assist with an appropriate resolution.

Returns Due to Non-Delivery

If a package is returned to us due to non-delivery, an incorrect or incomplete address provided by the customer, or unsuccessful delivery attempts, we will contact you to discuss the available options. Additional shipping charges may apply where appropriate. Any resolution will be subject to applicable law and our relevant policies.

Order Cancellation & Refunds

Order Cancellation

Orders may be cancelled by contacting our customer service team before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Please contact us as soon as possible if you wish to request a cancellation.

Refunds & Store Credit

For eligible cancellations approved before dispatch, the amount paid may be issued as store credit for future purchases on the Juliet Rose website, subject to applicable law.

Store credit can be used towards eligible future purchases and is not redeemable for cash, except where required by applicable law.

Nothing in this policy limits any consumer rights or refund entitlements that cannot legally be excluded.

Contact Us

If you have any questions or concerns regarding our shipping, delivery, cancellation, or store credit policies, please contact us at support@yoursjulietrose.com or through the live chat available on our website.