Return and Exchange Policy

 

Please review our policy below:

• Returns: You can return within 7 days from the date of delivery.
• Eligibility: Only items with size issues or manufacturing defects are eligible for returns.
• Condition: Items must be unworn, unused, and in their original condition with packaging.
• Initiation: Contact our customer service team at support@yoursjulietrose.com to initiate an exchange.
• Shipping: Once approved, securely package the item(s) and ship them back to us. You are responsible for the shipping costs unless the item is defective.

 Exchanges

• Availability: Exchanges are subject to availability. If the requested item is unavailable, you can select a different product of similar value.
• Shipping Costs: You may be responsible for the shipping costs associated with exchanging an item, depending on the reason for the exchange.

Non-Returnable Items

• Custom Products: Personalized or custom-made products are not eligible for return or exchange.
• Final Sale Items: Items marked as final sale or promotional items are not eligible for return unless defective or damaged upon receipt.

No Refund Policy

At Juliet Rose, we prioritize your satisfaction. While we do not offer refunds, we provide a straight forward exchange process for size issues or manufacturing defects.